This policy explains how Ocean Arc Group (“we”) handles personal information collected through this website, in line with the Data Privacy Act of 2012 (Republic Act No. 10173).
What we collect
- Booking form: name, mobile number, email, company (optional), cargo details, delivery city, message.
- Contact form: name, email, mobile (optional), message.
- Rate limiting: a one-way hash of your IP address (not the address itself), used only to prevent abuse.
- Shipment records: shipments are linked to a tracking number. Receiver details are stored for delivery and are never shown on the public tracking page.
- Chat assistant (if enabled): messages you type and any contact details you choose to give. See “Chat assistant” below.
Why we use it
To reply to your enquiry, prepare quotes, arrange shipping and delivery, keep records, and protect the site from spam and abuse. We do not sell personal information.
Who may receive it
Our staff; carriers, customs brokers and delivery partners where needed to move your shipment; and our email and hosting providers.
How long we keep it
Booking and contact records are kept for up to 2 years.
Cookies
This site does not set tracking or advertising cookies. Our forms and tracking page do not use cookies or local storage.
Chat assistant
Our website offers a chat assistant powered by an AI service operated for Ocean Arc Group (Auserlese). Messages you type are processed by that service and may be reviewed by our team to improve answers and follow up on enquiries. Don’t share sensitive personal information in chat. If you give your name and contact details so we can reach you, we use them to respond to your enquiry. The chat only loads after you click the chat button.
Your rights
You may ask to access, correct or delete your personal information, object to its processing, or withdraw consent, subject to the law. Email [email protected] with your request.
Contact
Ocean Arc Group — Bacoor Branch, 25 Meadowood Avenue, Bacoor, Cavite 4102, Philippines · [email protected] · +63 908 653 7404.